I had the Shoreland'r trailer for my Gloucester 20 sandblasted and painted at Beam Blasting in the summer of 2008. When I picked it up, I had trouble getting the coupler on the ball but didn't look too closely at it because it was raining. The next day, I got a good look at it and found that the coupler and the end of the tongue were badly bent. They'd had my trailer for about a month before they finally got around to sandblasting and painting it. By then I was just glad to finally have it back and didn't bother contacting them to complain about the damage.

Somebody had bent it similarly before I bought it in 2006, and I'd cut off the bent section of the tongue tube at that time. I didn't think I could afford to lose another foot or so of length to fix it again, so I bought a folding tongue kit. Here it is installed:

While I was at it, I replaced the wheel bearings, the keel support board, and all the rollers. I also rewired it, and installed all new LED lights all around.
Here is Zanjero resting comfortably on her newly spiffed up ride:

Here she is ready for her winter nap: